Keeping residents in South Wales warm

Published: 15th January 2018



Wrekin Windows are excited to announce that they are developing their footprint in South Wales. Via a large multimillion, five-year contract with Tai Calon Community Housing, and a one year contract with Linc Cymru Housing Association. Supplying and installing PVC-U windows to residential care homes.

The team

On site, both contracts are being managed by Darren Ansell, Wrekin’s experienced Regional Contracts Manager (North) (CSCS) and ‘Richmond Joiners and Builders’ for installation. A business with whom they have a long-standing relationship, having worked with them for over 15 years.

Working with the Communities

Wrekin understand the importance of integrating with the communities they work amongst and ensure they have a good relationship with them. Some examples of their recent commitment include:

  • Open days and coffee mornings on site at the Tai Calon organised by the Tenant Liaison Officer. At these events both the Regional Contracts Manager and Lead Installer attend to respond to any queries.
  • Letters and documentation are printed in the tenants preferred language.
  • An invitation for the tenants from Tai Calon to visit the manufacturing site in Telford to see where their windows would be made. A tour of the factory was followed by a presentation, and the opportunity to meet the Wrekin team.
  • A donation to the Christmas Appeal, within the Blaenau Gwent area which supports children and families as part of the company’s Corporate Social Responsibility policy.

Outreach programme

While working on the Tai Calon contract, the Regional Contracts Manager, and Richmond’s visited Ebbw Vale College for an event called “Choose Your Future; explore the world of construction and engineering”. It was aimed at year 10, and 11 pupils exploring alternative routes into work for those who did not want to go to university.

Keeping it local

Wrekin strives to ensure that all next level subcontractor companies, used are local. By utilising these companies, they are making a positive contribution towards the Well-being of Future Generation (Wales) Act 2015.

Richmond’s also understand Wrekin’s values of investing in the local community, and they believe in the importance of employing local contractors. Their Site Manager, Tony Moore, installation teams, and support staff, live locally, within 20 miles of the Tai Calon offices. They also, can converse in both English, and Welsh languages avoiding any potential communication difficulties with tenants.

Customer Satisfaction

In 2017, 99% of Tai Calon tenants were very satisfied with the work of Wrekin Windows. Here is a small snap shot of feedback the company has received during the initial stages of the project;

  • The team were very helpful regarding the care with my Nan, Very pleased”.

Nant Melyn, B Watkins.

  • “The people who carried out my work were very polite and helpful, after work was finished they gave a very high standard of cleanliness, I was very happy from start to finish”.

Attlee Way. C Sullivan.

Being involved with the residents and local community is something Wrekin Windows feel passionately about. To find out how they could help with your project call 01952 205000.

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