Customer Care

Wrekin Windows is committed to providing the highest levels of quality and service to build lasting business relationships. We ensure success by setting clear objectives and constantly measuring performance within the team, reviewing all aspects of a project. Our bespoke Contract Information Management programme, allows us to manage and track every detail of every project. Electronic data transfer enables us to quickly provide our customers with up to date information.

From initial enquiry through to quotation, order input, manufacturing, post-installation and back up, each process is completed in strict accordance with BSI standards. Our Quality Management System is BS EN 9001:2008 audited and certified. This means that we control compliance with documented quality procedures and monitor our service on a continuous basis to ensure that we exceed expectations, using customer feedback to identify where improvements can be made.

Our products come with a comprehensive 10 year guarantee, so you can rest assured that they are covered. Where, for any reason, there is a problem, we will deal with it and resolve it quickly and satisfactorily, working within a fully documented Complaints Policy and Procedure.